We understand that you may have some questions about what we do or our services. This is why we have answered some of the frequently asked questions for you!

Your questions answered

Frequently Asked Questions

If you do not find the answer you are looking for here, please feel free to contact our team today by giving us a call or completing our contact form. We are happy to talk through your queries.

A tree surgeon is a professional, qualified person that is able to carry out works to care for and maintain trees.

A Tree Surgeon and an Arborist (according to the dictionary definition) are actually the same thing, however, it is generally considered within the industry that a Tree Surgeon is focused on the practical work and an Arborist has more specialist and in-depth knowledge about managing the health and development of trees. All of our team members are qualified Arborists and have the knowledge to advise and support you in the management of your trees as well as the skills, qualifications and experience to safely carry out the practical work.

Nothing! Our quotations are free and no-obligation.

Tree pruning can be done at any time of year, depending on the type of tree. Some trees require pruning after flowering, some are best pruned in the summer and some in the spring. If you are unsure, give us a call today and we can advise you.

This is a local planning authority order that makes it an offence to cut down, reduce, crown thin, uproot, wilfully damage or destroy a tree without permission. You must have permission from the local planning authority to do any kind of work. We can apply for planning permission on your behalf for trees subject to a Tree Preservation Order and also for planning when tree work is required in a Conservation Area. See our page on Planning Permission for Tree Work for full details.

We offer an emergency 24 hour call out service for those moments when you need trees removed quickly. Contact us today if you are in urgent need of tree removal.

Call our emergency number: 07980602499

Some diseases spread root to root, others in the air. It is very dependent upon the type of disease and we recommend seeking advice as early as possible if you spot symptoms of decline that you suspect may be caused by disease.

We have an environmental commitment to recycle 100% of the green waste we produce by our tree operations. Woodchip is used on flower beds as weed suppressant; excess is used on a local organic farm too. Any logs we have left over are used as firewood or cut into lengths and sold as timber.

We do indeed and as a professional team we will carry out hedge trimming to a high standard and remove all the waste for you.

Stump grinding is the process of removing a tree stump after felling, using our mechanical grinder that literally grinds the root below ground level. This allows for replanting in the area and ensures no dangerous stumps are hidden in your grass and is the most efficient and neat way to deal with a stump.

Yes we can. This comes as part of our service, we will arrange traffic lights where necessary, the relevant Highways regulations will be adhered to and if your council needs to know that traffic flow may be disrupted we will tell them and arrange appropriate traffic control.

Tree surgery is an inherently noisy trade, with chainsaws and wood-chippers operating in normally quiet residential areas. There will be some disruption but we will try to keep it to a minimum and for the shortest time possible.

Our staff all hold the relevant NPTC certificates of competence for the work they will carry out. This includes qualifications for chainsaw work, climbing, rigging and lowering, pruning and felling. They also all hold an aerial rescue qualification as well as a First Aid + F certificate (Emergency at Work First Aid + Forestry Worker additional element which covers catastrophic bleeds and falls). Staff are also all regularly encouraged to gain new qualifications to further their careers. Matt Long, our Managing Director holds an RFS certificate in Arboriculture (Tech cert. Level 3 equivalent) and a HND in Forestry. We are very happy to discuss our staff qualifications in more detail if required.

Yes, fully insured with £5 million public and employers liability cover.

Not unless the site of the trees is accessed through the house. You also do not need to be on site as long as we can get into the garden to carry out the work.

We prefer BACS transfer but will accept a cheque via post. Payment will not be due on the day of service. We will invoice you upon completion, at which point you will have 14 days to pay.

No! Quotes are free of charge and there is no obligation to go ahead. Prices will depend on the size, health and location of tree as well as taking into account any specialist kit or skills required and what the access is like for our teams and equipment. Just fill in our contact form to arrange a quote today

Contact our team today

Contact our team today on 01989 565 647 or via our online contact form. We will come and look at the job, discuss what you need and help you with advice and ideas on what we can do for you and then provide a written quote for any work that needs doing.